Terms & Conditions

AOTT Website

Terms & Conditions


Hi there, I’m Renee. This website, www.aott.com.au is owned and operated by me, Renee McDonald, Australian Online Therapy Training (AOTT) Pty Ltd ABN: 22 631 963 954. If you have any questions or need further information, please contact:

Renee McDonald
PO Box 3085
Austinmer NSW 2515
Ph: 0411 312 750
Email: contact.aott@gmail.com

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and AOTT about making sure we both know where we stand. When you visit this website www.aott.com.au ,  you agree that you are over the age of 18 and you are willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.

All products and services advertised on this website are offered in compliance with Australian Consumer Law and are provided by reputable professionals with leading industry knowledge and skills.

General Disclaimer

On this website you will find content regarding working online in business, therapy or a relevant profession. This training website is for professionals only. AOTT is NOT an RTO. You must have the required skills in your relevant profession before purchasing from AOTT.

The information and training is provided solely for you, your business or for the company you work for.

Our Rights & Responsibilities

As a business, AOTT has the right to provide you with quality services and training solutions to meet your needs, as much as we can.

Renee and the team at AOTT takes this very seriously.

Renee has qualifications in training and assessment, in counselling, psychotherapy and coaching. She has worked in formal training and educational institutions for over 12 years and in the counselling industry for over 16 years, which means that she takes pride in her training services and those about counselling, to be of a high standard.

You have a right to receive quality information and training from AOTT.

Generally, the pricing structure with AOTT relates to levels of quality and service provision. The levels of training relate to the higher-end quality courses.

The ‘cheat sheets’ and ‘free information’ sheets cannot be taken as stand alone advice or training information.

You need to complete our training in order to get the best benefit for your business or private practice.

To the best of our ability, we endeavor to provide you with high quality services and up-to-date skills for the marketplace, as long as it is humanly possible.

Due to the nature of the changeability of the information technology era, AOTT will do its best to be cutting edge with its offerings, though cannot possibly predict what is the next trend.

Therefore, it is your responsibility to implement the skills that have been delivered through our courses. It is not AOTT’s responsibility for us to implement the skills for you.

Unfortunately, not all participants take part equally in training.

Renee and the team at AOTT have the right to refuse service or someone from training at any stage.

In so far as we can, we endeavor to be flexible to meet your needs. If you are attending a compulsory live session, it is your responsibility to attend. It is not AOTT’s responsibility to change times for you.

Renee has the capacity to offer coaching before or after training sessions with training participants. This cannot be provided whilst someone is attending a course. Dual relationships exist even in the online space and it’s important that attendees only engage in coaching services with Renee or other AOTT members, before or after training has been completed.

Visitor responsibilities

If you are a website visitor, your responsibility is to ensure the information you gather might suit your needs. There are other services like AOTT, though AOTT is unique in its ability to provide a flexible professional training service. If you do not obtain what you need from this site, we would encourage you to either search for further information on Google, or contact us directly. We may be able to assist you further or know of somewhere we could refer you to – if we cannot assist you with further training.

It is your responsibility as a visitor to this site to not share the information contained in this site to other parties. The information on this site is the property of Renee McDonald and AOTT and is not owned by any other party and as such if you are using any of the information here, it’s important to acknowledge AOTT and/or Renee McDonald as the original author. Obtaining materials from this site and calling them your own is a breach of copyright and AOTT takes this very seriously.


If you download any information from this site – free information or any training, this must be used for your own business purposes or for research purposes only.

It cannot be used to be sold to other suppliers, to be suggested that it is your own materials, or for yours or others’ commercial purposes.

The information that you can easily download from this website is copyright and is owned wholly and solely by Renee McDonald and AOTT.

If this information is used incorrectly and distributed to a broader audience, Renee McDonald and AOTT take no responsibility for where the information ends up.

The information contained herewith is essential to be used in the context of a business or private entity – be in a private practice, personal business or enterprise.

Third-party links

AOTT takes pride in treating your private and sensitive information carefully. If you wish to obtain more information, please see the following government website: https://www.australia.gov.au/privacy

Third-party advertisements

Renee is not affiliated with any large website, supplier, application (app) company or technological company. For ethical reasons, Renee has chosen not to become an affiliate with any particular third-party web-conferencing platform or application.

Whilst Renee may encourage trainees or participants to use particular products, it’s only due to the use that she has had of particular products and how she has found that they enhance her business processes. She does not receive any endorsements or payments from any outside entities.

Renee McDonald currently owns and runs AOTT (this business), Butterfly Courage (counselling and coaching private practice business), Heart & Soul Movement (spiritual and movement-based workshops, retreats and classes) and The Shine Counsel (a podcast and joint business partnership with Narelle Wallace). Renee may mention these other entities as they form the sum total of her business ventures.

If there are third-party advertisements, all participants and potential participants will be informed regarding the product, and the benefits of the product, and of the potential for conflict of interest.

Specific courses

Currently, AOTT runs specific courses.

More information can be obtained about these courses directly from Renee, or on the www.aott.com.au website.

The courses are as follows:

Level A – DIY Basics
Level 1 – Basic
Level 1A – Online Education
Level 2 – Advanced
Level 2A – Supervision
Level 3 – Online Group Work

Level 3A – Online relationship therapy

Level 4 – Process Groups


Our responsibility

We will, to the best of our abilities, deliver quality professional courses and services.

Specific Disclaimer

This disclaimer relates to the products and services provided by AOTT.

Please note that the training and services provided by AOTT are not comprehensive.

These courses and services are skills-gap training. It is expected that you have obtained professional qualifications in your chosen discipline, before signing up to any training with AOTT.

All free information, information supplied by AOTT and cheat sheets available on the website cannot possibly be comprehensive.

Training with AOTT assists you in doing your job in whichever role you are doing. AOTT may be able to provide you with opportunities for professional development.

Your responsibility

AOTT is not a registered training organisation (RTO), so we cannot guarantee that our courses will fit every need of yours. Please choose the course you need wisely. We will not refund for each and every person’s change of mind.

Your responsibility also lies in being assertive and ensuring you are getting what you need. If you don’t advise of your needs, we may not be able to attend to them. Please be in touch with us to ask us questions about each course to ensure it will suit you.


Please have a conversation with Renee or her team at AOTT prior to starting in one of our courses to ensure your suitability. Contact details can be found at the beginning of this document.

These courses have commenced out of an industry lack of preparedness and the digital literacy gap  across generations, in order to service clientele across a whole spectrum of industries.


If you have a problem, or any issue whatsoever, please contact Renee and her team at AOTT. We will endeavour to sort out the problem. If it is a problem of course cost, or issue related to course content, this may not be able to be changed. Please ensure you continue open communication in order to limit the future problems.

Intellectual property


The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of AOTT, the website owner.

It’s important to not doctor any work that you find on this website and all information must be attributed directly to AOTT and used as is.

Information can be used from this website for personal and business reasons, though not shared on to any other businesses or for your own commercial purposes, as stated above.


The AOTT brand, logo and any other logos or brand information, associated with Renee McDonald must not be used for any reason or purpose without our express permission.

The AOTT logo and ‘Level’ appropriate logo can be used on your website, business cards or flyers, though YOU MUST ATTEND TRAINING and be assessed by AOTT in order to use the AOTT logo on any of your materials. Expressed written permission must be sought in order to use the AOTT logo for your business purposes.

Payment terms

AOTT accepts direct deposit transfers and credit card payments through stripe. All AOTT systems are connected to stripe – which is an encrypted payment gateway similar to PayPal.

Payment plans

Payment plans are accepted for training events, pre-recorded courses and live workshops, please contact AOTT directly regarding payment plans, especially in the case of hardship.

Security policy

For more about security and your privacy, please see the AOTT Privacy Policy.


Currently, AOTT does not distribute or deliver any physical products, except training course materials, therefore physical delivery of products is not applicable for AOTT services.

Delivery of any services is electronic, and it is expected that you have the necessary WIFI services connected, or ability to access the internet in order to take part in AOTT training or AOTT services.

All free information sheets, or downloadable materials require internet downloading capabilities, or access to a printer.


Shipping does not apply to AOTT services, as there is no physical product delivery, as mentioned above.

Returns policy

AOTT training and educational services includes paid downloadable content and pre-recorded training, one-to-many live training events, physical digital downloadable content and general information about the online working environment.

AOTT provides free information sheets, and the following live and pre-recorded training courses:

Level A – DIY Basics
Level 1 – Fundamentals of Online Therapy
Level 1A – Online Education
Level 2 – Advanced Online
Level 2A – Online Supervision

In the future, AOTT will be providing one-off training events and services in the form of online professional development events.

Level 3 – Online Group Work
Level 3A – Online Relationship Therapy
Level 4 – Process Groups

Social Media & Existence

Order fulfillment policy

We will advise you of your training progress throughout your journey with AOTT.

If, at any stage, we cannot fulfill your order, or if the training is discontinued. In this instance, you will be offered a full refund on the purchase price, or offered credit to participate in another alternative training event at no cost to you.

Change of mind

In general, we will not issue a refund for a simple change of mind.

If you accidentally choose the wrong course and you contact us directly, due to a technical error, we can issue a refund, though this is at the AOTT owner’s discretion.

Consumer Guarantees

Our consumer guarantee links to how we can make things right for you. Australian Consumer Law contains built-in customer guarantees. At AOTT we consider it important that we apply these laws in practice to all of the training and services we offer to you.

Please see the following website links for more:


Minor problem

A minor problem is something that can be easily fixed. It might mean that you wanted a different course to the one you have signed up to.

We at AOTT pride ourselves on being able to resolve your minor problems.

If you have a problem with any of our free content, please content AOTT and we will get the information to you as quick as we can.

Major problem

A major problem relates to where there is a problem that cannot be fixed or is too difficult to fix.

This might mean where if you had have known in advance, you may not have purchased the training. To the best of our ability at AOTT, we endeavour to meet your needs, though we are not an all encompassing training service.

You are not entitled to a refund if you have not done your research and have purchased the goods or services provided by AOTT without proper care. If there has been human error, this may have been out of our control.

We will do our best with good will to attempt to supply a credit to other courses in future if something extraordinary happens that we cannot control.

If you are unhappy with the outcome, you are entitled to take further action, though this needs to be after you have contacted us directly.

Specific Terms of Sale

It is important to note that the AOTT logo cannot be used unless the full course is completed. Only the AOTT logo for the specific logo level you have attended and attained can be used by you. This needs to have the express written permission by AOTT that you have completed the course, in order to use the AOTT logo ‘stamp of approval’.

If you are issued a refund for any reason, you cannot use the AOTT logo on any of your business paperwork whatsoever.

Only attendees that have comprehensively completed the course can receive the AOTT stamp of approval.

Visitor Information

Respectful communication

It is important to engage in respectful communication at all times with the AOTT site and AOTT personnel, staff and stakeholders. All blogs on the AOTT site are turned off for comments due to the private and sensitive information related to the counselling clients many AOTT clients may serve.

All email and written communication must be respectful at all times to AOTT, Renee, staff or stakeholders. Respectful communication is at the forefront of how AOTT operates, therefore we will delete any rude or inappropriate comments written in any media – social media or on our website as it may tarnish the AOTT brand.

Please ensure you bring any issues directly to the attention of AOTT in order for us to remedy any problem you may have.

Responsible engagement

Renee and AOTT participate in Facebook, LinkedIn, Twitter and Instagram posting. We would hope at AOTT that there was respectful engagement in any social media groups that AOTT runs and the rules of engagement are that comments will be deleted if they appear to be disrespectful and/or inappropriate to any member of a particular group.

AOTT takes social media commenting seriously and ensures that we remain professional and friendly in our dealings with the general public. It is then essential that our clients and users of our services will ensure they do the same.

AOTT takes no responsibility for the behaviour of others on any platform that we run. We will do our best to resolve any problems at the time, though some behaviours from others may be difficult to manage and we take no responsibility for that.

Such behaviour may mean a participant is asked to leave a social media site, or a training program we run. AOTT can ask anyone to leave their services at any time, though we will endeavour first to talk directly to the person, or people, involved in order to get the best resolution for everyone.

Jurisdiction & Dispute Resolution


Australian Online Therapy Training (AOTT) Pty Ltd is located in New South Wales (NSW), Australia. This agreement is subject to the governing law of NSW.


If you have a complaint arising out of your use of this website, or these terms and conditions, you and AOTT agree to make a genuine effort to resolve the dispute through negotiation and discussion.


If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator, who is independent of the parties. The mediator is to be appointed by the agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of the mediation equally between us.


It is a condition precedent to the right of either party to commence litigation that we have tried dispute resolution. Litigation is to be considered a last resort and may not be commence until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted. In other words, this means that we agree not to go to court until we really tried our best to work things out, and the mediator agrees that we cannot resolve this on our own, so we will need a judge to make the decision for us.